johnsunderland

TERMS AND CONDITIONS

THE SALE

1. CONFIRMATION

After you have placed your order with us you will recieve an e.mail confirming your purchase order which will include the ammount paid including your postage.

2. DELIVERY

We normally dispatch all orders within 7 days if we have items in stock. If we have to produce greenware/bisque to complete an order we try to dispatch within 14 days. If however we cannot dispatch the goods in 14 days we will contact you to arrange delivery time. If we cannot agree on another time, we will offer you a refund.

3. CANCELLATION

You have the right to cancel your order with 48 hours of placing it. The 48 hours starts at Midnight the day you comfirm your order. If you cancel we will action the refund within 7 days, but it may sometimes take up to 30 days to appear on your credit card statement.

4. DAMAGED GOODS

When you recieve the goods if they are damaged or broken you must inform us immedietly. You must then return the goods to us within 7 days. We will replace the goods to you at no extra cost within 14 days.

If a refund is required for damaged goods, you must return them to us and we will issue with a full refund to their value. The refund will be activated within 7 days but may take upto 30 days to appear on your credit card statement.

5. JANUARY BISQUE ORDERS

Please note we do not process Bisque orders during January due to our Annual holidays. Any orders recieved will be processed the first Monday in Febuary as we return to work. Thankyou for your understanding.

MISTAKES, COMPLAINTS AND DISPUTES.

1. CONSUMER LAW

We will meet all our obligations under the consumer protection laws currently in force. You can find out more about these at the web sites of the Office of Fair Trading and the Department of Trade and Industry in your relevant European Country.

2. DAMAGED GOODS

If your goods arrive damaged we will offer a replacement or refund. We must be notified on the arrival of your goods. and agree to terms as above.

3. MISTAKES IN BILLS, RECIEPTS or PAYMENTS.

We will correct any mistakes in bills, reciepts or payments as soon as possible, and at the latest within 30 days of agreeing to do so.

4. COMPLAINTS

We will acknowledge complaints within 5 working days and advise you how long it will take to resolve the complaint. We will keep you informed throughout the process.

PRIVACY AND SECURITY

1. DATA PROTECTION ACT

We meet the conditions of the Data Protection act 1998 (D.P.A.)

2. PRIVACY POLICY

Our Privacy Policy is available for viewing after these Terms and Conditions.

3. SECURITY POLICY

Our web site uses a secure server for collecting personal information. This ensures that your personal information and transactions remain confidential and cannot be interfered with.

IF YOU HAVE ANY QUESTIONS ABOUT OUR TERMS AND CONDITIONS, PRIVACY OR SECURITY PLEASE CONTACT US DIRECT.

alansunderland@houseofceramicsfrance.com

We will only use the information that we collect about you lawfully ( in accordance with the Data Protection Act 1998.

We collect information about you for 2 reasons..... firstly, to process your order and second to provide you with the best possible service.

The type of information we will collect about you includes

1. Your Name

2. Your Address

3. Your Phone Number

4. Your E.Mail address

5. Your Credit / Debit card details

We will never collect sensitive information about you without your explicit consent.